Chat Features

For Big and Small Law Firms

No Agents Needed

No software to install, no agents to hire.

Fully Customizable

Chat button placement and chat window display exactly the way you want it to look on your website.

Live Transfer

Hot transfer empowering a chat operator to connect a key prospective client directly to your firm’s phone line based on specific practice area & keyword requirements.

Hot Transfer

Priority alerts in the form of email and SMS text notifications whenever a hot transfer occurs.

Skill Based Routing

Chats routed to agents best equipped to handle specific customers.

Pre-Defined Scripts

Pre-compiled responses transferred to chat window with a single click.

Multiple Chat Agents

Several chat agents can handle chats for your company.

Office Hour Tracking

Chat responses can behave differently based on office hours.

Custom Invitations

Chat invite can have custom look-and-feel, messaging and animation.

Custom Branding

Chat elements can be branded with your Firm’s logo, images and more.

Custom Chat Window

Chat window can carry your images and messages.

24/7 Custom Interactions

U.S.-based operator coverage that can be tailored to collect prospect issue details and contact information, including questions, answers and messages specific to your law practice.

Geo-Mapping and Routing

Google Maps integration ensures you get customers from your service area.

Mobile Aware

Chat invites and windows sense mobile devices and adjust accordingly.

Intelligent Pacing

Set your budget and manage your spending with lead flow pacing.

Flexible Reporting

Visitor, chat and lead reports for deep insight and analytics.

Chat Available in Spanish.
Expand into a growing Spanish-speaking marketplace by conversing with them in their own language.